1.What is Roofing.lk?
Roofing.lk is Sri Lanka’s first online e-commerce platform – offering a wide range of Roofing products, accessories and Roofing-related solutions to let users find what they wish to buy within seconds. The website provides users to filter & narrow down most relevant results for search terms based on preference, and get it delivered to their home or office.
2. Is registration required to use the service?
You can browse or search sections of Roofing.lk without registering for an account. However, if you want to make a purchase, you must register for an account or log in to your account here.
- Step 1
Log in to Roofing.lk with your user name and password. Please click here to register for a new account if you don’t have one. - Step 2
Select the product you want to buy. Read the deal terms & conditions carefully and proceed to payment options. - Step 3
Choose your payment method. You can pay online using VISA, Master or AMEX cards. After the payment is processed, your voucher will be created in the system and forward to your registered e-mail address. - Step 4
Make sure to share the exciting news with your family and friends by forwarding our daily e-mails or by clicking ‘like’ on our Facebook fan page!
If you require further assistance or if an error occurs, then you can always call one of our customer service representatives on 0768 000 110.
How do I get further details on specifications/packaging/warranty/return of products/services?
Please contact Roofing.lk via phone, email or social media and our customer care team will assist you to get the required information. You may also visit us at our office and have Customer Care assist you.
3. What are the 24/7 support modes available on Roofing.lk?
Presently we do not offer 24/7 support. Our Customer Care team is available to assist you during our office hours – 9:00 am to 5:00 pm on weekdays & 9:00 am to 1:00 pm on Saturday. Please do contact us if you have any questions or queries. Please note that the office is closed on Sundays and mercantile holidays.
4. What do I do if I don’t get an e-mail?
Sometimes our e-mails are blocked or filtered and occasionally our e-mail servers get tired. Please contact us and we will attend to it.
5. How will you use my e-mail address?
We will not spam your e-mail with useless information or third party e-mails. We will be sending emails on following occasions:
- Notifying you of our competitive Offers or Promotions.
- To provide Notifications about the goods and services you bought.
- On occasion to request your feedback to enhance the quality of our services.
- If you have any complaints or questions we will communicate with you via e-mail.
6. Is Roofing.lk a safe web site on which to use my credit card?
Payment is done directly via highly secure payment gateways. You can safely enter your entire credit card number via the secure server (https) provided by banks, which encrypts all submitted information. This information is not visible to Roofing.lk or any other party. And under no circumstances will we store your credit card information on our system. This guarantees your security whilst allowing us a way to track your order.
7. What is the Return/Replacement/Refund Policy on Roofing.lk?
Any issue related to any product or service should be brought to the notice of Roofing.lk within 2 days of the purchase. Roofing.lk Management reserves the exclusive right to decide on refunding or replacing a product.
As part of our policy, the refund for the returned product will be made via the original payment mode that was used to place the order. Example: If the product was purchased via credit card, the charges will be reversed. However, if you prefer, we can add the refund as credit to your Roofing.lk account to assist with future purchases. If you prefer this method, please inform the Customer Care agent handling your request of your preference.
Further, if the product has gone out of stock within this time period, we will refund your money in full without any questions asked.
The refund process takes approximately 14 working days to complete.
8. What are the warranty terms for products offered?
Warranty will apply as per terms and conditions of each specific product. You must read the product descriptions to understand the warranty terms that apply for each product on the site. After you click on the ‘Buy’ button, you will also be required to confirm that you have read and understood the general terms and conditions applicable for the site in order to continue with your purchase.
9. What are the benefits of becoming a registered user?
There are several advantages of becoming a registered user on Roofing.lk. These include gaining eligibility for extra special offers and promotions that are sent out to the member database.
10. What do I do if I have forgotten my password?
Click on the ‘Forgot Password’ link on the Log In page and follow the instructions. You can also call us on our hotline or e-mail us at info@roofing.lk and request for a password change.
11. What are the delivery charges?
Delivery charges are subject to change without prior notice. However, all current delivery charges applicable to an item are displayed on the checkout page. If the charges increase after your purchase, you will not be billed the extra amount.
What should I do if the items are not delivered to me within the specified time?
Please contact Roofing.lk immediately. However, please keep in mind that your order may have already been arranged, and in the process of delivery.
12. What do I do if I come across a payment issue?
If you cannot complete the transaction via credit cards (Declined/Error) please contact the bank that issued the card.
If you are using a debit card, please check with the bank which issued the card if “e-commerce transactions” have been enabled on the card.
For any other issues please contact Customer Care at Roofing.lk.
13Why would an order not be delivered?
- The address was incorrect.
- The given contact information is incorrect.
- The recipient refused or was unavailable to accept the order. – Delivery service is not available to the specified area.
- Delivery service is not available to the specified area.
- Delivery of certain items to certain areas may not be permitted due to existing law prevalent in the country.
14.What taxes are applicable for products and services?
The usual tax components are 15% VAT and 1% NBT; the applicability of tax on the total price will be product-specific.
15. Does Roofing.lk offer installment schemes?
Yes, on selected credit cards only. Please call us on our hotline or e-mail us at info@roofing.lk for more information.